> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aciona.me/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> The default notification channel, with direct action links.

Email is aciona.me's most predictable channel: it does not depend on browser permission, an installed app or a configured integration. It works from the very first incident.

## What the email carries

Every incident email includes:

* **A standardized subject** — `[SEVERITY] Incident: <title>`, easy to filter and prioritize.
* **Context** — affected service, severity, alert origin and description.
* **An action button** — "Open incident", going straight to the incident in the dashboard.
* **Quick actions** — links to acknowledge or take ownership without navigating the dashboard.

Actions taken through those links record `email` as the source on the timeline.

## When you receive one

You get an email when:

* You are the on-call person at the moment the incident is created.
* An incident reaches you by assignment or escalation.
* You are an organization owner and an incident ended up with no responder.

There are also lifecycle update emails — acknowledgement, assignment, escalation and resolution.

## Where it goes

To the email address on your account. To change it, use your account settings — the change is confirmed at the new address.

<Note>
  Email is **not affected by push snoozing**. Snoozing pauses only mobile and browser notifications; email keeps arriving.
</Note>

## Deliverability

If aciona.me emails are landing in spam or not arriving at all:

<AccordionGroup>
  <Accordion title="Check spam and filter rules" icon="filter">
    Corporate filters often move automated mail. Mark it as "not spam" and add the sender to your safe list.
  </Accordion>

  <Accordion title="Ask IT to allowlist the sender" icon="shield-check">
    Some corporate gateways block unknown senders by default. Allowlisting the aciona.me domain fixes it.
  </Accordion>

  <Accordion title="Confirm the account address" icon="at-sign">
    An old or mistyped address is the most common cause. Check it in your account settings.
  </Accordion>
</AccordionGroup>

<Warning>
  Email should not be the only channel for someone on call. For overnight pages, also set up [push](/en/notifications/push).
</Warning>