> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aciona.me/llms.txt
> Use this file to discover all available pages before exploring further.

# Who is on call

> How to check the current responder and the coverage calendar.

Who is on call is the most-consulted piece of information in aciona.me — by whoever is about to page someone, by whoever is taking over the shift, and by whoever just wants to know if they can sleep.

## Checking

Under **On-call**, the dashboard shows, per team:

* **Who is on call right now**, already accounting for active overrides.
* **The coverage calendar**, with upcoming shifts and handoffs.
* **Active and upcoming overrides**, with the reason recorded.

The mobile app shows the same information — useful to check before escalating to someone manually.

## How the responder is resolved

aciona.me resolves the on-call person at the moment the alert arrives, in this order:

<Steps>
  <Step title="Is there an override in effect?">
    If an override covers this instant, the substitute is the responder.
  </Step>

  <Step title="Which participant does the rotation point at?">
    Otherwise the active schedule's rotation — anchored on the rotation start, type and timezone — determines whose shift it is.
  </Step>

  <Step title="Is that participant still valid?">
    They must still be an active member of the organization and of the team.
  </Step>
</Steps>

<Note>
  The responder is resolved **at page time**. An incident that is already open does not change owner on its own when the rotation hands off — it stays with whoever was paged, until someone takes it, assigns it, or escalation acts.
</Note>

<Columns cols={2}>
  <Card title="Overrides" icon="user-round-check" horizontal href="/en/on-call/overrides" />

  <Card title="Escalation" icon="arrow-up-right" horizontal href="/en/on-call/escalation" />
</Columns>