> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aciona.me/llms.txt
> Use this file to discover all available pages before exploring further.

# Organizations

> Organization settings, data isolation and child organizations.

The organization is aciona.me's isolation boundary. No data crosses it: teams, services, schedules, alert sources, incidents and notifications belong to exactly one organization.

## Settings

Under **Settings**, owners and admins define:

* **Organization name** — shown in the dashboard and in notifications sent to the team.
* **Members and roles** — who participates and what each person can do.
* **Channel integrations** — Slack and Microsoft Teams.
* **Plan and subscription** — root organization owner only.

## Child organizations

An organization can have child organizations, in a single level of hierarchy — there are no grandchildren.

Use child organizations when you need **genuine data isolation** between units: an agency operating for different clients, a group with separate companies, an operation where teams must not see each other's incidents.

Do not use them when separating by **team** would do. Teams already give you separation of responsibility inside the same organization, with far less duplicated configuration.

<Note>
  **The plan belongs to the tenant, not to the child.** The subscription, billing profile and usage counters always belong to the **root** organization. Limits on members, teams, alert sources and incidents per month are summed across the root and all children.
</Note>

Only the **owner** of the root organization can create child organizations and manage the subscription.

## Data isolation

Every request to aciona.me carries one organization's context. The product:

* Never accepts an organization identifier from a webhook body — it is always inferred from the alert source.
* Restricts queries and actions to the current organization.
* Keeps incidents, alerts and notifications separated per organization.

<Columns cols={2}>
  <Card title="Members" icon="users" horizontal href="/en/organizations/members" />

  <Card title="Roles and permissions" icon="shield" horizontal href="/en/organizations/roles-and-permissions" />
</Columns>
