Incident statuses - aciona.me

Statuses

Status	Meaning	Origin
`triggered`	Incident created from a processed alert.	System
`notified`	At least one notification channel delivered.	System
`acknowledged`	Someone acknowledged the incident.	Person
`assigned`	The incident has a defined owner.	Person or system
`escalated`	Escalated by timeout or manually.	System or person
`resolved`	Problem over.	Person or auto-resolution
`closed`	Incident closed out.	Person

Transitions

resolved and closed incidents do not go back to open states. A new trigger of the same alert creates a new incident.

Side effects

Transition	Additional effect
→ `acknowledged`	Stops automatic escalation.
→ `assigned`	Notifies the new owner.
→ `escalated`	Reassigns to the next target and restarts the timeout.
→ `resolved`	Notifies the configured channels and stops the clock.

Timeline events

Statuses say what the incident is now; events say what happened: alert received · incident created · alert aggregated · notified · acknowledged · assigned · reassigned · escalated · escalation timeout · escalation exhausted · fallback incident · resolved · closed

Detailed lifecycle

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