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The plan belongs to the root organization (the tenant). Child organizations inherit the plan and share the same limits.

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How limits are counted

All counts sum the root organization and every child:
  • Members — distinct active people plus pending invites. Someone who belongs to both the root and a child counts as one seat. Re-sending an existing invite does not consume an extra seat.
  • Teams, organizations and alert sources — a direct sum across root and children.
  • Incidents per month — a monthly tenant counter, summing every organization.
Services are not enforced. That is deliberate: aciona.me never fails to create an incident because a new service showed up.

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Soft limit vs. hard limit

Soft limit — incidents

Never blocks. The counter keeps going even above 100%. You get warnings at 80% and 100% of the monthly limit.

Hard limit — resources

Blocks creation of members, teams, child organizations and alert sources once the limit is reached. The operation returns 402 Payment Required.
When monthly incidents reach 100% of the limit, creating any resource also becomes blocked — but incidents keep being created and notified normally. Your operation never stops because of a limit.

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Subscription

  • Only the owner of the root organization manages the subscription.
  • You can switch between monthly and annual billing, update payment details and cancel.
  • Cancellation takes effect at the end of the period already paid for — you keep using it until then.
  • After expiry there is a grace period before any downgrade.
  • A downgrade preserves existing resources: nothing is deleted. What changes is the ability to create new resources above the new limit.

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Retention

Each plan defines how long history stays available. Independently of that, raw alert payloads have their own automatic purge policy — the original content is removed after the configured retention window, preserving the incident and its timeline.
The current limits, prices and retention for each plan live on the product’s pricing page and in the subscription screen of the dashboard. Check there for up-to-date numbers.

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When you hit a limit

1

Check what is being counted

Remember the count sums root and children, and that pending invites consume seats.
2

Free up what is unused

Remove stale pending invites, deactivate inactive members, and delete alert sources that no longer receive anything.
3

Consider changing plan

Under Settings → Plan, the root owner sees current usage and can upgrade.