Create your first team

In aciona.me an alert is never delivered “to the company”. It is delivered to a team, and from there to whoever is on call for that team.

Creating one

Open Teams and create a new one

Give it a name that reflects real responsibility: Platform, Backend, SRE, Data, Checkout.

Add members

Only team members can be part of that team’s on-call schedule.

Link services

Every monitored service needs a responsible team. You can make that link here or from the services screen.

Start with few teams

One team per area that actually carries a pager. Too many teams up front produces empty schedules and ownerless alerts.

One team per responsibility, not per org chart

If the same five people answer for the API, the database and the queues at 3 a.m., that is one team — even if the org chart says three.

Every team that owns a service needs a schedule

A team without an active schedule has nobody on call. The incident is created, but ends up with no owner.

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