Settings
Under Settings, owners and admins define:- Organization name — shown in the dashboard and in notifications sent to the team.
- Notification language — Portuguese (pt-BR) or English (en-US). It applies to every incident notification of the organization (email, push, SMS, Slack, Teams, Discord and Telegram), regardless of each member’s personal language. Times follow the paged schedule’s time zone.
- Members and roles — who participates and what each person can do.
- Channel integrations — Slack, Microsoft Teams, Discord and Telegram.
- Plan and subscription — root organization owner only.
Child organizations
An organization can have child organizations, in a single level of hierarchy — there are no grandchildren. Use child organizations when you need genuine data isolation between units: an agency operating for different clients, a group with separate companies, an operation where teams must not see each other’s incidents. Do not use them when separating by team would do. Teams already give you separation of responsibility inside the same organization, with far less duplicated configuration.The plan belongs to the tenant, not to the child. The subscription, billing profile and usage counters always belong to the root organization. Limits on members, teams, alert sources and incidents per month are summed across the root and all children.
Data isolation
Every request to aciona.me carries one organization’s context. The product:- Never accepts an organization identifier from a webhook body — it is always inferred from the alert source.
- Restricts queries and actions to the current organization.
- Keeps incidents, alerts and notifications separated per organization.