By symptom
The alert never reached aciona.me
No record from the tool shows up in the dashboard.
The webhook returned an error
401, 403, 404, 400, 413 — each code has a specific cause.
Alert arrived, no incident
It returned 202 but nothing appeared under Incidents.
Nobody got notified
The incident exists, but the phone never rang.
No on-call user found
Incident created with no owner.
It did not auto-resolve
The problem passed, but the incident is still open.
First checks
Before diving into any page, confirm these four points — they solve most cases:1
The alert source is active
Inactive sources reject alerts with
403.2
The token is correct
If the token was rotated, the external tool needs updating.
3
The service exists and has a responsible team
Auto-registered services start with no team.
4
The team has an active schedule with valid participants
Without it, there is nobody to page.