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aciona.me has four roles per organization. A person’s role applies inside that organization — the same person can be an admin in one and a viewer in another.

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The four roles

Owner

Full control. The only role that manages the subscription and creates child organizations.

Admin

Configures the operational environment: teams, services, schedules, alert sources, integrations and members.

Member

Takes part in on-call and acts on incidents. Does not change organization configuration.

Viewer

Read-only. Ideal for management, product and support to follow along with no risk of changing anything.

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Permission matrix

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Special rule: assigning an incident to someone else

Assigning an incident to a third party carries an extra restriction:
  • Owner and admin can assign to any active member of the organization.
  • Member can only assign to someone else if both — the assigner and the assignee — are members of the incident’s team.
  • If the incident has no team, a member can only take it for themselves. Owners and admins remain unrestricted.
Assigning outside this rule returns an error explaining that the assignee must be a member of the incident’s team.
When torn between admin and member: give admin to whoever needs to configure schedules and integrations; give member to whoever only needs to answer the page.