Resolve
Resolving marks that the problem is over. The incident moves toresolved, the time is recorded, and resolution notifications go out to the configured channels.
Anyone allowed to act on incidents can resolve — you do not have to be the current owner.
Automatic resolution
When the originating tool sends the recovery event for the same alert, aciona.me resolves the correlated incident on its own. That is what stops incidents from staying open after the problem has already passed. It depends on two things:- The tool must be configured to send recovery events. Each integration has its own switch — and forgetting it is the most common configuration mistake.
- The correlation identifier must be stable between the trigger and the recovery.
Grouping and auto-resolution
How aciona.me correlates alerts and what each tool requires.
Close
Closing (closed) is the administrative step after resolution: the incident leaves current operations and becomes history.
Not every team uses both steps. A common flow is:
- Resolve as soon as the service is back to normal.
- Close after review — once the team has confirmed the cause or recorded the learning.
Reopened? No.
aciona.me does not reopen resolved or closed incidents. If the problem comes back, the new alert creates a new incident. That keeps response-time metrics honest and the timeline readable.A recovery event arriving for an already-resolved or closed incident is silently ignored — no error, no change.