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The Microsoft Teams integration delivers an Adaptive Card to the channel you choose, with the incident context and a direct link to the dashboard.

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Setting it up

1

Create an Incoming Webhook in Teams

In the target channel, add the Incoming Webhook connector, name it aciona.me and copy the generated URL.
2

Add the integration in aciona.me

Under Integrations, add the Microsoft Teams integration and paste the URL. Owners and admins can do this.
3

Set the icon (optional)

Use the official aciona.me icon in the connector settings, so cards are recognizable in the channel.
4

Send a test alert

Trigger a test incident and confirm the card arrives.

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What arrives in the channel

An Adaptive Card with severity, title, service, origin, current owner and an Open incident button. As with Slack, the card follows the incident lifecycle — creation, acknowledgement, assignment, escalation and resolution.
Dates on Teams cards are shown explicitly in UTC, to avoid ambiguity between members in different timezones.

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Best practices

Keeps the history readable and makes it easy to configure Teams’ own notifications for that channel.
A channel card is visibility, not paging. Whoever is on call needs push on their phone.
Teams caps Adaptive Card size. Incidents with very long descriptions may be truncated in the card — the dashboard always has the full content.

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Troubleshooting