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Notification preferences are personal: each member configures their own in account settings.

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Snoozing push

You can pause push notifications for a period: While push is snoozed, send attempts are recorded with a snoozed status — the history stays complete and auditable.
Snoozing does not cancel the incident. The incident is still created, the escalation clock keeps running, and if you do not acknowledge, it moves on to the next person in the schedule.

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Snoozing while on call

If you try to snooze push while you are on call, aciona.me warns you before confirming. That is intentional: snoozing during your shift is almost always a mistake, and when it is not, you should be doing it deliberately.
If you need to be unavailable during your shift, the right move is not to snooze — it is to create an override. That way the page goes straight to whoever is actually available.

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Re-enabling

Re-enable at any time in account settings. A timed snooze expires on its own; “until I turn it back on” only ends when you switch it off.

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What snoozing does not affect

  • Email keeps arriving normally.
  • Slack and Microsoft Teams keep receiving cards in the channel.
  • Escalation keeps running on the normal timeout.

Push notifications