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Email is aciona.me’s most predictable channel: it does not depend on browser permission, an installed app or a configured integration. It works from the very first incident.

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What the email carries

Every incident email includes:
  • A standardized subject — [SEVERITY] Incident: <title>, easy to filter and prioritize.
  • Context — affected service, severity, alert origin and description.
  • An action button — “Open incident”, going straight to the incident in the dashboard.
  • Quick actions — links to acknowledge or take ownership without navigating the dashboard.
Actions taken through those links record email as the source on the timeline.

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When you receive one

You get an email when:
  • You are the on-call person at the moment the incident is created.
  • An incident reaches you by assignment or escalation.
  • You are an organization owner and an incident ended up with no responder.
There are also lifecycle update emails — acknowledgement, assignment, escalation and resolution.

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Where it goes

To the email address on your account. To change it, use your account settings — the change is confirmed at the new address.
Email is not affected by push snoozing. Snoozing pauses only mobile and browser notifications; email keeps arriving.

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Deliverability

If aciona.me emails are landing in spam or not arriving at all:
Corporate filters often move automated mail. Mark it as “not spam” and add the sender to your safe list.
Some corporate gateways block unknown senders by default. Allowlisting the aciona.me domain fixes it.
An old or mistyped address is the most common cause. Check it in your account settings.
Email should not be the only channel for someone on call. For overnight pages, also set up push.