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Push is what makes aciona.me work at 3 a.m. It comes in three forms: browser, Android and iOS.

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Browser push

Works in the web dashboard. On your first visit, the browser asks permission to send notifications — accept it.
1

Allow notifications

If you declined before, you have to re-enable it in the browser’s site settings. aciona.me cannot ask again after a refusal.
2

Keep the browser open or in the background

Browser push is delivered by the service worker; the browser must be running (the tab does not have to be open).
Browser push is great during working hours and not enough outside them. For overnight on-call, use the mobile app.

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Mobile push

During onboarding, the last step automatically detects active devices linked to your account. To complete the test:
1

Sign in to the app with the same account

Open aciona.me on your phone and select the organization you created in the web dashboard.
2

Allow notifications

Grant the system permission. The device appears in the wizard without reloading the page.
3

Confirm the test alert

The test uses warning severity and follows the real pipeline. Once the push appears, confirm “I received it on my phone” in the wizard.
The wizard separates “incident created” from “push received”: only your confirmation means the notification physically appeared on the device.
aciona.me uses a dedicated notification channel for critical incidents, with:
  • Its own alarm sound, distinct from ordinary notifications.
  • Do Not Disturb bypass, once you grant the matching permission.
  • Full-screen notification, so the incident shows up even on a locked phone.
Do Not Disturb bypass requires an explicit authorization in Android settings. Without it, critical incidents get silenced along with everything else.

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Severity and push

Incidents with info severity do not generate push. The attempt is recorded with a severity-suppressed status.
This is a deliberate hygiene decision: informational alerts should not wake anyone. If something needs a page, send it with warning severity or above.

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Acting from the notification

Tapping the notification opens the incident in the app through a direct deep link — no scrolling through a list. From there you can acknowledge, take ownership or resolve.

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Quick diagnosis

I did not get a notification