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Push is what makes aciona.me work at 3 a.m. It comes in three forms: browser, Android and iOS.

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Browser push

Works in the web dashboard. On your first visit, the browser asks permission to send notifications — accept it.
1

Allow notifications

If you declined before, you have to re-enable it in the browser’s site settings. aciona.me cannot ask again after a refusal.
2

Keep the browser open or in the background

Browser push is delivered by the service worker; the browser must be running (the tab does not have to be open).
Browser push is great during working hours and not enough outside them. For overnight on-call, use the mobile app.

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Mobile push

aciona.me uses a dedicated notification channel for critical incidents, with:
  • Its own alarm sound, distinct from ordinary notifications.
  • Do Not Disturb bypass, once you grant the matching permission.
  • Full-screen notification, so the incident shows up even on a locked phone.
Do Not Disturb bypass requires an explicit authorization in Android settings. Without it, critical incidents get silenced along with everything else.

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Severity and push

Incidents with info severity do not generate push. The attempt is recorded with a severity-suppressed status.
This is a deliberate hygiene decision: informational alerts should not wake anyone. If something needs a page, send it with warning severity or above.

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Acting from the notification

Tapping the notification opens the incident in the app through a direct deep link — no scrolling through a list. From there you can acknowledge, take ownership or resolve.

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Quick diagnosis

I did not get a notification