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The Slack integration gives you collective visibility: the whole team sees the incident, who acknowledged it and how it evolved.

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Setting it up

1

Create an Incoming Webhook in Slack

In your Slack workspace, create an app (or use an existing one), enable Incoming Webhooks and generate a webhook URL for the channel that should receive incidents.
2

Add the integration in aciona.me

Under Integrations, add the Slack integration and paste the webhook URL. Owners and admins can do this.
3

Adjust name and icon (optional)

In the Incoming Webhook settings in Slack, set the name to aciona.me and use the official icon. That makes the cards instantly recognizable in the channel.
4

Send a test alert

Trigger a test incident and confirm the card reaches the channel.

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What arrives in the channel

A card with:
  • Incident severity and title.
  • Affected service and alert origin.
  • Current owner, when there is one.
  • An Open incident link into the authenticated dashboard.
The card follows the lifecycle: creation, acknowledgement, assignment, escalation and resolution each produce their own message.
Slack messages are sent regardless of whether personal recipients exist. Even when the schedule points at nobody, the channel still gets the incident — an important safety net.

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Best practices

A channel such as #incidents keeps the history readable. Mixing it into a conversation channel makes incidents disappear among the chatter.
A channel notification does not reliably wake anyone. Slack is for visibility; push is for paging.
Anyone holding the URL can post to the channel. If it leaks, revoke it in Slack and generate a new one.

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Troubleshooting