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Being a member of the organization gives someone access to aciona.me. Being a member of a team defines which services they answer for.

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Add and remove

Owners and admins manage team composition. You can only add someone who is already an active member of the organization — invite them first under Members.

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Why team composition matters

1

On-call schedule

Only team members can be participants in that team’s schedule.
2

Incident assignment

A member can only assign an incident to someone else if both are on the incident’s team. Owners and admins are not restricted.
3

Escalation

When nobody acknowledges an incident, escalation walks the participants of the team’s schedule — that is, members of that team.
Removing someone from a team does not remove them from the schedule automatically. Review the schedule after changing team composition, so you do not leave an invalid participant in the rotation.

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Team services

The link between service and team can be made from the team screen or from the services screen — it is the same relationship seen from two sides. A service has one responsible team; a team can answer for many services.

Services