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Who is on call is the most-consulted piece of information in aciona.me — by whoever is about to page someone, by whoever is taking over the shift, and by whoever just wants to know if they can sleep.

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Checking

Under On-call, the dashboard shows, per team:
  • Who is on call right now, already accounting for active overrides.
  • The coverage calendar, with upcoming shifts and handoffs.
  • Active and upcoming overrides, with the reason recorded.
The mobile app shows the same information — useful to check before escalating to someone manually.

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How the responder is resolved

aciona.me resolves the on-call person at the moment the alert arrives, in this order:
1

Is there an override in effect?

If an override covers this instant, the substitute is the responder.
2

Which participant does the rotation point at?

Otherwise the active schedule’s rotation — anchored on the rotation start, type and timezone — determines whose shift it is.
3

Is that participant still valid?

They must still be an active member of the organization and of the team.
The responder is resolved at page time. An incident that is already open does not change owner on its own when the rotation hands off — it stays with whoever was paged, until someone takes it, assigns it, or escalation acts.

Overrides

Escalation