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The team is the center of aciona.me’s operating model. It connects two ends:
  • On one side, the services the team answers for.
  • On the other, the on-call schedule that says who gets paged at any moment.

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Create and edit

Owners and admins create teams under Teams. Each team has:
  • Name — reflecting real responsibility, not the org chart.
  • Members — who can join the schedule and act on the team’s incidents.
  • Services — what the team covers.
  • On-call schedule — who answers right now.

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Choosing granularity

The right question is not “which areas exist?” but “how many distinct on-call rotations will we actually maintain?”. Each real rotation is a team.
A team without an active schedule resolves nobody. Incidents routed to it are created with no owner and fall back to the organization owners.
A service with no responsible team has the same effect. Review auto-registered services periodically.

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Deleting a team

Before deleting, move the team’s services to another owner. Orphaned services produce ownerless incidents.

Team members

On-call schedules